Privacy Policy

1. Introduction

At FM - Faris Makhdoom Services, we prioritize the privacy and security of our clients. This Privacy Policy details how we collect, store, handle, and safeguard the personal information, contact coordinates, and document files you share with us when requesting visa assistance, attestation help, or translation services.

By engaging our services or using our website, you consent to the data collection and usage practices outlined in this policy.

2. Information We Collect

To prepare your dossiers or provide accurate checklists, we collect the following types of information directly from you:

• Contact details: Full Name, mobile phone number, WhatsApp number, and email address.
• Service preferences: Selected service type, destination countries, and case details.
• Official documents: Passports, national identity cards (CNIC), degree transcripts, marriage registration records, or police clearances shared for translation or attestation reviews.

3. How We Use Information

We use the gathered information solely for processing your specific documentation requests. This includes:

• Evaluating your application files against official embassy requirements.
• Drafting cover letters, compiling folders, and indexing supporting files.
• Replying to your inquiries, bookings, or form requests.

We do not use your personal information or shared papers for marketing campaigns or third-party mailing lists.

4. Document Privacy & Retention

All documents (physical or digital scans) provided to FM Services are treated with strict confidentiality. Files are accessed only by staff members assigned to handle your case. Once the requested translation layout or attestation folder audit is complete and handed over to you, digital files are purged or archived securely, and physical papers are returned immediately.

5. Phone, WhatsApp, and Email Communication

We use phone calls, WhatsApp messages, and email correspondence to convey application updates, share document checklists, transmit draft translations for your spelling checks, and coordinate collection timings. By submitting a form, you permit our team to message you regarding your case. We strictly do not engage in unsolicited promotional alerts or share numbers with outside marketing firms.

6. Data Protection Standards

We implement digital and physical safeguards to block unauthorized access, modification, or exposure of your credentials. Digital document drafts are stored on password-secured local drives with active anti-malware protection. Physical documents are kept in locked filing cabinets inside our secure Abpara Market office during review, and returned to the client immediately after processing.

7. Third-Party Services

Your papers are only shared with government authorities, ministries, or embassies when explicitly required for the completion of your service (e.g. submitting translation files) and always with your prior authorization. If you request us to notarize translations or courier final compiled files, we share necessary delivery coordinates with trusted notary publics and courier companies.

8. User Rights

As our client, you retain absolute ownership over your documents. You have the right to request access to the information we hold, request immediate erasure of your digital scans or translation drafts from our local databases, or demand corrections to any misfiled contact records. Please message our support desk to invoke these rights.

9. Policy Updates

We update this Privacy Policy periodically to stay aligned with national data laws, Union Council rules, and diplomatic attestation sequences. Any modifications are published immediately on this page, and we encourage clients to check back for updates.

10. Contact Details

For questions regarding this policy, document deletion requests, or data protection standards, please contact us: